Shipping

SHIPPING, CANCELLATION, AND REFUND POLICY

CANCELLATION PRIOR TO SHIPMENT

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional

fees. We require a cancellation request to be submitted by emailing us at badztong@gmail.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a

cancellation request within 12 hours upon your order submission for a cancellation prior to goods

shipment.

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

You are responsible for the cost and risk of returning the goods to us. You should send to our

following address:

CONQUEROR SDN BHD

Contact: 012-364 9400

Business address: LOT 37127, KAMPUNG BARU SUNGAI BULOH, SEKSYEN U4 40150, SHAH ALAM,

SELANGOR.

Orders are returnable within 7 working days starting from the day the goods are delivered to you if

they are incorrect, damaged or defective.

Only items that have been purchased directly from CONQUEROR SDN BHD

can be eligible for a return.

Any CONQUEROR SDN BHD

product purchased through other retailers is not eligible for this policy and must be in accordance to

the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:

Incorrect:

The item is not the item you ordered. Wrong size or the colour is different from what is indicated on

the order summary, or there are missing items inside the packaging.

Damaged:

The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified.

Customers will be responsible for all shipping charges to return goods. Returns are applicable only for

a complete CONQUEROR SDN BHD product.

Returned items must meet the following requirements:

- The item must be shipped back to us within 7 working days upon receipt. (as proved by the

postal or courier receipt).

- You have proof of purchase (order invoice number and receipt).

- Item must be in new condition and returned in its original packaging and free gifts received

with it. All packaging must be unused, unmarked and not defaced in any manner.- Item must be returned in the original box (or with, at least, suitable packaging) to protect

the Product from damage during return delivered.

Change of order and cancellation of order will not be permitted once payment has been confirmed.

Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return

center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of

refund will be processed depending on your original payment method:

Online Bank Transfer, full refunds will be credited into your bank account via online bank

transfer, which should be posted within 3-5 working days.

Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during

your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your

order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned

to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed

upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at abcde@gmail.com within 12

hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers

will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination.

The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.Tracking Number

Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the

package will be communicated to you via email and updated on your member’s account